This privacy policy ("Privacy Policy") applies to all visitors and customers of the altmo.app hosted services and websites (collectively, the "Website" or "Websites" or “App”) and self-managed installations, which are offered by Urbanmorph Consultants Pvt Ltd and/or any of its affiliates ("Altmo" or "we" or "us") and describes how we process your personal information in connection with those Websites or self managed installations, customer events and demos, and how we collect information through the use of cookies and related technologies. Please read this Privacy Policy carefully. By accessing or using any part of the Websites or self-managed installations, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.

Altmo is a collaborative community, as well as a company. This means that many portions of our Websites, including information you voluntarily provide, will be public-facing for the open sharing of innovative developments, ideas, and information that makes our collaborative community so great. While we are committed to open sharing, we strive to respect the privacy of individual community members and will minimize the information we collect and share. If you do not want to share your information, including personally identifiable information, with other community members and the public, please be thoughtful as to how you interact with our Websites and what information you provide through the Websites (for example, through creating a public profile, project contributions, comments, and blog posts).

Unless otherwise stated, we act as the data controller for the data processing operations described in this Privacy Policy.

We may provide additional information about our privacy practices in other places - for example, when we ask you to provide personal information in connection with a particular service or when you apply for a job with us.

Information from website visitors

Like most website operators, Altmo automatically collects (i) technical information about your device including your device's internet protocol (IP) address; and (ii) information about your visit to our Websites (the referral URL, the content viewed and the content interacted with).

Some of this information is collected using cookies and related technologies. See below for further information on these technologies. We collect this information to better understand how visitors use our Websites, to improve our Websites and experience for visitors, and to monitor the security of the Websites.

For logged-in customers to Altmo deployments, Altmo also collects this information on our application using our own software, to help us understand how to make the deployments more useful for different categories of customer.

In addition to the usage information we collect the following information about your activities that are critical to providing services to you

Account information

Altmo collects information about you, including information that directly or indirectly identifies you, if you choose to share it with Altmo. We receive information in two ways:

• When you sign up to Altmo and fill out the registration form.
• When you track, complete or upload activities using Strava.

We collect basic account information such as your name, email address, age (optional), gender (optional), and password that helps secure and provide you with access to our service. We use your contact information so we can respond to your support requests and comments.

Location information

We collect and process location information when you connect your account to Strava for the usage of their services. We cannot track your device location, but to provide our core service, we must obtain your trip information through Strava with your permission. If you would like to stop the data sharing, you may do so at any time by revoking your Strava authentication. We collect this data under the agreement with Strava available at the following link https://www.strava.com/legal/api

Map Visibility and Ride Display

Altmo uses the information we collect and receive solely to display your commute activities and analyze your ride metrics. Altmo may aggregate the information you and others make available and use this aggregate anonymised information to display interactive maps for commute and leisure rides.

Data Sharing and Protection

We do not sell your personal or location information. Only your organisation name and your activities will be shared on Altmo so that you may be able to participate in our service. Only anonymised and/or aggregate data is shared with planning bodies to provision infrastructure that benefits cycling to work, and with corporates for their Environment, Social and Governance goals.

What information Altmo does not collect

Altmo does not intentionally collect sensitive or special category personal information, such as genetic data, biometric data for the purposes of uniquely identifying a natural person, or religious information.

To fulfill a contract or take steps linked to a contract with you, we use your personal information to:

• administer access to your accounts;
• manage our customer relationships;
• process orders, provide our products and services and send you service-related communications;
• provide you with customer support.

Legitimate interests

We use your personal information:

• to improve and personalize your experience with us and our Websites and to tailor communications to you;
• to monitor and improve the performance of our products and services for administrative, security and fraud prevention purposes;
• for our own internal functions, management and corporate reporting, and internal research and analytics;
• to enforce compliance with our terms of use and other policies or otherwise in connection with legal claims, compliance, regulatory and investigatory purposes as necessary (including disclosure of such information in connection with legal process or litigation);
• We only use your information for stuff we actually need\ :)

Consent

We may rely on your consent:

• Where you ask us to send marketing information (e.g. newsletter updates) via a medium where we need your consent under applicable law (for example email marketing in some countries);
• Where you give us consent to use cookies or similar technologies;
• On other occasions where we ask for your consent, for the purpose we explain at the time.
• You may withdraw your consent at any time through the unsubscribe feature provided with the relevant marketing email or by contacting us via email contact@altmo.app of this Privacy Policy

Altmo is a global business, headquartered in Bengaluru, India. Your personal information collected by us in accordance with this Privacy Policy is used and shared by Altmo to our company Urbanmorph Consultants Pvt. Ltd. based in Bengaluru, India for the purposes of providing the Websites, delivering our Products and services, managing your accounts, hosting, IT, security, support, billing, marketing, and communications.

Legal Requirements. We may disclose personal information to government authorities or other third-parties if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena, court order or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Website or the public, (d) protect against legal liability, (e) to investigate fraud or other unlawful activity, or (f) or as otherwise required or permitted by law.

Altmo takes measures reasonably necessary to protect your personal information against any unauthorized access, use, alteration, or destruction.

Altmo at its sole discretion may make use of company logos where those companies are using the software that we provide. If you have concerns over the use of your logo, please email contact@altmo.app

The Websites are hosted in Bengaluru, India and the personal information we collect about our customers' users will be stored and processed on our servers in India. Information about our customers is processed in India by us, and may also be by the service providers and partners listed above. Our employees, contractors and affiliated organizations that process information for us as described above may be located in India or in other countries outside of your home country which may have different data protection standards to those which apply in your home country. In this case you can email us at contact@altmo.app to know more about the contract we are entering into with our partners.

All dispute resolution mechanism in this contract will be governed by the High Court of Karnataka, Bengaluru, India

If you are a registered user of the Websites and have supplied your email address, Altmo may occasionally send you an email to tell you about your activities, security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Altmo and our products. We primarily use our social media to communicate public information, so we expect to keep this type of email to a minimum where it involves your personal activities. There's an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other customers. We will not publish your personal information in connection with your request.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Altmo uses cookies to help Altmo identify and track visitors, their usage of the Websites, and their Website access preferences. Altmo visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies before using the Websites. Disabling browser cookies may cause certain features of Altmo's websites to not function properly.

To remember you, our system will give you a cookie. It's safe. We're very careful to only have first-party cookies on our site, including when we embed content from other websites, such as YouTube.

Analytics

We may use third-party analytics services such as Google Analytics and PostHog to collect information about how you use our app and/or websites. This is so that we can iteratively make your experience better and build on your pain points. You will find the Digital Privacy Agreement of such services on our website.

Data retention and deletion

If you already have an account on the Websites, you may access, update, alter, or delete your basic customer profile information by logging into your account and updating profile settings.

Altmo will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. For instance, in respect of data held for the management of customers and potential customers, we consider the lead time necessary to develop and maintain our commercial relationships and how recent our interactions are with you. We may rectify, update or remove incomplete or inaccurate information, at any time and at our own discretion. For more information on our retention periods you can contact us by sending an email to contact@altmo.app

Although most changes are likely to be minor, Altmo may change its privacy policy from time to time, and in Altmo’s sole discretion.

We may also provide notification to customers who have provided us email addresses of material changes to this Privacy Policy through our Website. Altmo encourages visitors to frequently check this page for any minor changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.